Conversational AI, Customer service2026
WhatsApp AI Assistant for Small Businesses
A WhatsApp assistant that answers customers day and night from the business's own information, never invents a price, flags hot leads to the owner and hands over to a human when needed.
$2.4k/mo
in recovered sales
24/7
instant responses
~30%
more enquiries captured
The starting problem
Small businesses lose sales by not replying fast on WhatsApp, and building a bespoke bot for every client is slow and impossible to scale.
The system in pictures
Screenshots of the system at work, step by step: what your customer sees, and what your team receives.
- 1.
The workflow
Inbound WhatsApp message → answer grounded in the business profile → buying-intent detection.
- 2.
The reply to the customer
The customer gets an instant answer with the real business info (never an invented price), in their language.
- 3.
The lead alert
The moment a customer shows they want to buy, the owner is notified.
How it works
What we built
- 1
A single generic webhook normalizes inbound messages from both the Meta Cloud API and self-hosted Evolution, so the same bot serves either channel.
- 2
Each client lives in a Google Sheet 'profile' (business info, hours, prices, FAQ, persona) — the LLM answers strictly from it, never inventing prices, and hands off to a human on request.
- 3
Detected leads are logged and the owner is notified instantly; updating prices or opening hours is just a matter of editing the sheet.
Highlights
- Set up in days: the business's details live in a simple sheet the owner can edit.
- Grounded answers with guardrails — no hallucinated prices, clean human handoff.
- Dual-channel: official Meta API or the client's existing number via Evolution.
Tools used
Want the same system for your business?
In 30 minutes, we'll look at whether and how it fits your business.
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