Reputation, Local marketing2026

Google Review Automation

After every sale, automatically asks happy customers for a Google review and routes unhappy ones to private feedback — more 5-star reviews, fewer public complaints.

The starting problem

More reviews mean more customers, but businesses forget to ask — and bad experiences go straight to public reviews.

The system in pictures

Screenshots of the system at work, step by step: what your customer sees, and what your team receives.

1. 1.

   The workflow

   

   After a sale: a happy customer is routed to a Google review, an unhappy one to private feedback.

2. 2.

   The review request

   

   The happy customer gets a one-click invitation to leave a Google review.

3. 3.

   Catching an unhappy customer

   

   The unhappy customer is caught privately and the owner is alerted, before it becomes a public 1-star.

How it works

What we built

1. 1

   Fires right after a sale or visit (POS webhook, form, or manual trigger).

2. 2

   Sends a friendly review request with the business's Google link, and invites unhappy customers to reply privately first so issues are fixed before they become a 1-star.

3. 3

   Every request is logged for follow-up and reporting.

Highlights

• More reviews collected, fully on autopilot.
• Intercepts unhappy customers before a public bad review.
• Complete audit log of every request sent.

Tools used